Privacy Policy

At Pets Mesh, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.petsmesh.com. By using our website, you agree to the terms outlined in this policy. If you do not agree with any part of this policy, please refrain from using our website.

If you have any questions or concerns about our Privacy Policy or practices, please contact us at [email protected].

1. Information We Collect

We collect different types of information depending on how you interact with our website:

a. Personal Information

We may collect personal information when you interact with our website, such as:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Payment information (when applicable, such as for purchasing services or products)
  • Other details you provide when contacting us via forms or emails

This information is primarily collected when you sign up for newsletters, contact us for support, or submit feedback. We may also gather personal details if you register for any services or contests on the website.

b. Non-Personal Information

In addition to personal information, we also collect non-personal data automatically when you visit our website. This includes:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Referring/Exit pages
  • Date and time of visits
  • Pages you viewed on our website
  • Clickstream data

We use this non-personal data to analyze trends, improve our website, and enhance user experience.

c. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance your user experience. Cookies are small text files stored on your device when you visit our website. These technologies help us:

  • Remember your preferences
  • Track user behavior across the site
  • Personalize content based on your previous interactions
  • Improve the functionality of our website

You have the option to manage cookie settings through your browser settings. You can choose to block cookies or receive notifications when cookies are being used. However, please note that blocking cookies may impact your experience on our website.

2. How We Use Your Information

The information we collect is used for various purposes, including but not limited to:

  • Providing and improving our services: To offer the products, services, and content that you request and to enhance the overall experience of our website.
  • Personalizing your experience: To tailor our website’s content to suit your preferences and improve interaction.
  • Communicating with you: To respond to inquiries, provide customer support, send updates, or address any concerns you might have.
  • Marketing and promotions: To send promotional materials, newsletters, or advertisements (if you have opted-in to receive them).
  • Data analysis: To understand how users engage with our website, analyze trends, track usage, and improve the functionality and content offered on the site.
  • Compliance and legal obligations: To comply with applicable laws, regulations, or legal requests and to protect our rights or the rights of others.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data under the following circumstances:

a. Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Hosting providers
  • Email delivery services
  • Payment processors
  • Analytics providers
  • Marketing platforms

These third-party providers are contractually obligated to protect your personal information and use it solely for the purposes specified by PetsMesh.

b. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will take reasonable steps to ensure your privacy is protected during such transitions.

c. Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your data to protect our rights, comply with a legal obligation, or defend against legal claims.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your personal data is no longer needed, we will securely delete or anonymize it.

5. Your Privacy Rights

You have several rights regarding the personal information we hold about you, which may include the following:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete personal information.
  • Deletion: You can request that we delete your personal information, subject to certain conditions (e.g., legal obligations).
  • Opt-out: You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
  • Restriction of Processing: You can request the restriction of processing your personal data in specific circumstances.
  • Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at [email protected].

6. Data Security

We take the security of your personal data seriously. We implement a range of technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These include encryption, firewalls, secure socket layers (SSL), and regular security audits.

However, no method of online transmission or electronic storage is 100% secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by PetsMesh. These third-party sites have their own privacy policies, and we encourage you to review them before providing any personal information. We are not responsible for the content or privacy practices of any third-party websites.

8. Children’s Privacy

PetsMesh is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so that we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the “Last Updated” date at the bottom of this page. We encourage you to periodically review this policy for the latest information regarding our privacy practices.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please contact us at:

Email: [email protected]
Website: www.petsmesh.com

Last Updated: January 2025